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Location |
Tokyo, Minato-ku |
Employment Type | Direct hire |
Term of Employment | Full time |
Professional Area | Customer Support |
Languages |
Japanese (business) English (business) |
Skills | Required Skills Preferred skills Desired personality |
Hours | Work 5 days a week 9: 30-18: 30 |
Days Off | Fixed weekly two-day dayoff system (Saturdays, Sundays, and holidays) |
Salary | ¥5,000,000 ~ 7,000,000 / year |
Benefits |
☑ There is a telecommuting system |
Hiring Process | Document screening → 1st interview → Aptitude test → 2nd interview → Offer interview * Basically, there are two interviews, but the selection flow may change depending on the selection status of other companies. * Interviews will basically be conducted using the online system |
Job Description
[Main responsibilities]
・ Planning, execution, and effectiveness verification of measures to improve response skills in Japanese and overseas languages (mainly English)
・ Various KPI settings and management for responding to inquiries
・ Business improvement, planning, execution, and effect verification by analyzing the contents of inquiries
・ Customer satisfaction analysis / measures / effect verification
・ Respond to some inquiries and carry out text reviews, etc.
We will improve the response to inquiries about the content distributed to English-speaking countries.
In addition, we are looking for someone who can be entrusted with team management in the future by identifying issues to improve customer satisfaction and engaging in efforts for improvement.