|Employment Type||Direct hire|
|Term of Employment||Full time|
|Professional Area||Customer Support|
Nice to have:
・ Experience in dealing with customer support for online games or social games
Work 5 days a week 9: 30-18: 30
Fixed weekly two-day day-off system (Saturdays, Sundays, and holidays)
|Salary||¥3,000,000 ~ 3,800,000 / year|
・ Complete with social insurance
☑ There is a telecommuting system
|Hiring Process||Document screening → 1st interview → Aptitude test → 2nd interview → Offer interview * Basically, there are two interviews, but the selection flow may change depending on the selection status of other companies. * Interviews will basically be conducted using the online system|
In customer support, we are working to improve customer satisfaction so that users can become fans of the games created by the company.
We also handle titles for English-speaking countries and are working hard to improve the quality of English and multilingual services, so we are looking for someone who can effectively handle this position.
We will entrust you with improving overseas customer support operations so that we can understand the way of thinking and culture of overseas customers and respond to each individual.
Operation improvement work for responding to overseas inquiries
・ Sampling check of response text and quality analysis / improvement
・ Efforts to improve services by using user opinions
・ Translation / update / review support for FAQ and reply templates
・ Some inquiries may be translated and escalated to you
We will improve the response to inquiries about the content distributed to English-speaking countries.
In addition, we are looking for someone who can be entrusted with team management in the future by identifying issues to improve customer satisfaction and engaging in efforts for improvement.