[English] CS quality improvement in-charge Major game company (Company has remote work system)

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Location Tokyo, Minato-ku
Employment Type Direct hire
Term of Employment Full time
Professional Area Customer Support
Languages English (business)
Japanese (business)
Skills

Required Skills
・ English ability Business advanced level or higher (Estimated: TOEIC 800 points or higher ・ Reading and writing in English is required at the business practical level)
* Foreign nationals are required to have advanced business level or higher Japanese proficiency.


・ Basic PC skills (Word, Excel) * Practical use experience in business is required
・ Data analysis experience
* Knows how to efficiently process data from raw data by presenting the completed form
Being able to consider and execute. (The tool assumes Excel or spreadsheet)
* You can analyze the current situation and issues from numerical data.

 

Nice to have:

・ Experience in dealing with customer support for online games or social games
・ Experience in identifying and improving issues in team startup and team management
・ PM experience in projects such as task force and new initiatives
・ Those who like games
・ Those from the IT / WEB industry are welcome

Hours

Work 5 days a week 9: 30-18: 30

Days Off

Fixed weekly two-day day-off system (Saturdays, Sundays, and holidays)
Year-end and New Year holidays, annual paid leave, summer vacation, long-term work leave (every 5 years of service)
Condolence leave, prenatal / postnatal leave, childcare leave

Salary ¥3,000,000 ~ 3,800,000 / year
Benefits

・ Complete with social insurance
・ Full transportation expenses
・ Fellowship subsidy system
・ Service-in subsidy system
・ Free admission to "Mori Arts Center"
・ PoS system
・ Employee stockholding association system

☑ There is a telecommuting system
☑ Transportation expenses are paid separately
☑ Close to the station
☑ Weekends and holidays
☑ Major companies
☑ No dress code
☑ Visa support available
☑ Urgent recruitment
☑ You can work immediately
☑ Special benefits available
☑ Complete with company insurance

Hiring Process Document screening → 1st interview → Aptitude test → 2nd interview → Offer interview * Basically, there are two interviews, but the selection flow may change depending on the selection status of other companies. * Interviews will basically be conducted using the online system

Job Description

[Job description]

In customer support, we are working to improve customer satisfaction so that users can become fans of the games created by the company.
We also handle titles for English-speaking countries and are working hard to improve the quality of English and multilingual services, so we are looking for someone who can effectively handle this position.

We will entrust you with improving overseas customer support operations so that we can understand the way of thinking and culture of overseas customers and respond to each individual.

[Main responsibilities]
Operation improvement work for responding to overseas inquiries
・ Sampling check of response text and quality analysis / improvement
・ Efforts to improve services by using user opinions
・ Translation / update / review support for FAQ and reply templates
・ Some inquiries may be translated and escalated to you

We will improve the response to inquiries about the content distributed to English-speaking countries.
In addition, we are looking for someone who can be entrusted with team management in the future by identifying issues to improve customer satisfaction and engaging in efforts for improvement.