【EN・JP】 IT System Helpdesk Staff Short-term Project

Share with your network - maybe you know the right candidate?
Location Kanagawa, Yokohama, Chuo-ku
Employment Type Dispatch
Term of Employment Temporary / contract
Professional Area Information Technology
Languages English (fluent)
Japanese (fluent)

・ Japanese skills: Intermediate business level or above
・ English skills: Business advanced level or above
・ Those who doesn't think they are weak in IT and systems and those who are interested in systems
・ Working experience in Japan (consultation required for inexperienced people)

Nice to have
・ Experience in IT help desk
・ Those who have knowledge of PC networks, etc.
・ Persons with work experience in mixed projects with overseas companies, foreigners, and Japanese

Desired Personality

・ Those who are motivated to learn and can learn and understand even for the first time
・ Those who value communication skills and teamwork
・ Those who are quick and able to respond calmly
・ Those who can think and act voluntarily

Working Conditions

Dispatch staff (full-time)
* The contract is renewed for 2 to 3 months, and the project is planned from March to mid-September.


Working hours differ between the training period and the help desk operating period.
During training: 9:00 to 17:30 (break 45 minutes) or 9:00 to 18:00 (break 45 minutes) 7.75H to 8H scheduled to work
Help desk operation period:
Day: 7:00 to 20:30 (break 1.5 hours or more, currently under consideration)
Night: 19: 30-8: 30 (break 1.5 hours or more, currently under consideration)
* The working hours during the help desk opening period may change slightly due to business reasons.
* Select either night shift only or day shift only (There are no plans for a mixed shift of night shift and day shift)

Days Off

During training: Saturdays, Sundays, and holidays
During actual help desk operation: Shift system including Saturdays, Sundays, and holidays (within 40 hours a week, after working 3 days, considering several days off)

Salary ¥2,100 ~ 2,500 / hour

During the training period: Basic hourly wage 2,100-2,300 yen (transportation expenses are paid separately, there is an upper limit)
During help desk operation: Basic hourly wage 2,300-2,500 yen
(When 8 hours a day is exceeded or from 22:00 to 29:00, the hourly wage is 2,875 to 3,125 yen)
Transportation expenses are paid separately and there is an upper limit


Complete company insurances

Job Tags social insurances provided transportation allowance provided visa support available work in shifts

Job Description

Communication and confirmation inside and outside the company, focusing on help desk operations using English related to the access control system (entrance / exit management).
Judgment is required according to the situation, and cooperation with each member and related parties is also required.
We are looking for someone who can think on their own, initiate and act while communicating with those around them, instead of just waiting for instructions

・ Users (foreign nationals), primary response to inquiries / failures from within the company, contact with related companies / departments, confirmation of response methods, contact / report to users, etc. (contact with outside parties) depending on the content of the inquiry / failure Is in English, and internal communication is in Japanese.)
・ Creation of report materials regarding the troubles and inquiries (in Japanese)
・ System training is scheduled to start in March 2021, and help desk operation is scheduled from June to mid-September.