|Employment Type||Direct hire|
|Term of Employment||Full time|
|Professional Area||Customer Support|
・Basic PC skills, IT literacy
|Salary||¥250,000 ~ 350,000 / month|
|Hiring Process||書類選考⇒1次選考（面接）※オンライン面接/日本語・英語の会話＆文章作成テスト⇒2次選考（面接・適性検査（Web）⇒内定 ※状況に応じて選考の順番・回数・内容が変わる場合がございます。|
This position will be in charge of ensuring the successful expansion to the Japanese market of a foreign capital unicorn that offers payment services used worldwide.
With the decision to venture into the Japanese market in 2022, the local team is comprised of 50 members. With a plan aiming towards 100 members, we are looking for people that want to grow alongside the project.
The main task is to respond to client inquiries currently using this payment service (via mail, phone and live chat. Both in Japanese and in English).
Other than that, respond to client’s requests for short-time or long-time projects, as well as actively communicate with them to find the best solutions to meet their needs. The goal of this job is to ensure the success of stakeholders and contribute to our clients’ success in Japan.
Respond to client inquiries via Mail, Phone and Livechat.
(Phone inquiries are handled by scheduling an appointment via email first and responding to the client’s inquiry via phone at the appointed time)
The number of cases to be handled per day is about 20. By responding to each inquiry in a sincere and dedicated manner, we hope to increase our engagement with companies that introduce our services.
(The main interaction language with clients is Japanese. Internal manuals, etc. are in English)
Whether it be the improvement of everyday tasks or suggestions for new policies, we are constantly working together with our customers to move forward and improve our services.
As our teams grow alongside our plans for future services and project expansion, we work by taking leadership and aiming to grow as a team.