[Japanese/English native] Medical and Insurance-related Customer Support for Foreign Tourists (Night Shift)

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Location Tokyo, Chiyoda-ku
Employment Type Dispatch
Term of Employment Full time
Professional Area Customer Support
Languages English (native)
Japanese (native)
Skills

Required skills
・Japanese native level (those who have no problems with telephone support)
・English native level
・Those who can multitask
・Those who can adjust the shift during the busy season (GW, year-end and New Year holidays, Obon, etc.)
・Person who can work for a long term (more than one year)

Desired skills:
・Experienced studying abroad or lived abroad
・Those who have Level 1 of the Japanese Language Proficiency Test
・Customer support experience
Desired Personality

Desired Personality
・Someone who listens to other people's opinion
・Someone who likes to assist/help people
・Excellent communication skills
・Those who can judge the situation carefully and can act according to the situation
Hours

5 days/week From 18:00 to 09:00 of the following day, about 10 times a month
Overtime about 3-10 hours/month
*During the training period (1 month), planned to be assigned during day shift (9-17)
Days Off

Shift system: 2 days off per week (Shifts may be assigned on Saturdays, Sundays, GW, and year-end and new year) *Long-term leave available
Salary ¥1,550 ~ 1,600 / hour
Benefits

Complete company insurances provided

[Dress Code] Office Casual
Job Tags work in shifts

Job Description

Phone or email support for people in need of medical care, such as those injured while traveling in the United States, Europe, Southeast Asia, China, including those who want to go to the hospital due to injury during traffic accidents and outdoor activities, etc.
Work using your English and Japanese communication skills in a medical insurance customer support business that assists foreign travelers (tourists visiting Japan) and Japanese travelers who travel to various countries around the world.

[Job Description] English/Japanese support
・Phone support
・E-mail support
・Three-way interpreter (Bridge communication between the traveller and various institutions)
・Contact and negotiate with overseas insurance companies and hospitals, embassies and hotels in Japan and overseas
・Translation of medical certificates and various documents
・Preparation of reports, etc.

[Recommended points]
Using your language skill, you can support customers in need.
You can learn medical expertise from scratch and further improve your language skills! !
Almost no overtime
Private time after 5PM!
Work together with many foreign and overseas staff!
Applicants with no call center experience are welcome!

In the future, a wide range of business correspondence and knowledge will be required,
This job is perfect for those who want to learn more and improve their skills.

It’s a job where just one “thank you” from our customers makes us happy!