[JP-EN Bilingual Position] Supervisor Position to handle CS team n internet-related service industry

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Location Tokyo, Shinagawa
Fukuoka, Chuo-ku, Fukuoka
Employment Type Direct hire
Term of Employment Full time
Professional Area Administrative
Languages Japanese (fluent)
English (business)
Skills

Required Skills and Experience:

  • Business-level Japanese (JLPT N1 or equivalent) - Speaking, writing, listening, and reading comprehension
  • Business-level English (TOEIC 700+ or equivalent) - Speaking, writing, listening, and reading comprehension
    • Language usage frequency: Japanese will be used for communication with the in-house operation staff. For communication with clients, Japanese will be translated to English.
  • Experience in one or more of the following:
    • Providing customer support in Japanese or English
    • Launching new projects
    • Planning and promoting new projects
    • Working as a client liaison
    • Regularly participating in client proposal meetings
    • Team building and operational management
    • Working experience in Japan
  • Strong business PC skills, IT literacy, touch typing, business email etiquette, and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Ability to independently research and utilize IT tools and possess strong internet research skills. (The role requires the use of various IT tools like Slack, Skype, etc., for chat communication.)

Preferred Skills and Experience:

  • Project management experience
  • Advanced business level to native level English proficiency
Trial Period 有り (6ヶ月) ※待遇変更なし。
Hours

9：00〜18：00 、休憩60分

時間外労働 有 →想定される時間外労働時間：20時間程度／月
シフト勤務の為、基本的にほとんど発生しません。

残業代の支給 固定残業代（固定残業代の場合、①手当：月45,700円～63,900円
②手当に含まれる時間外労働時間数：30時間／月
＊②を超える時間外労働について、割増料金を支払う
Days Off

土・日・祝
年末年始、GW、慶弔休暇、有給休暇（1日、半日、1時間単位で取得可）
Salary ¥3,000,000 ~ 4,200,000 / year
Compensation

想定年収300～420万円
（年俸制／月給：月給 25万円 〜 35万円）
固定残業時間月30時間分を含む（月45,700円～63,900円）
Benefits

■福利厚生
・各種社会保険完備
・昇給あり
・通勤手当支給（上限月３万円まで）
・健康診断（基礎項目+女性向けオプション有）
・介護休暇
・産前休暇/育児休暇 ※取得率100％ 男女共実績多数
－産休育休フォローアップ制度
・休憩室、仮眠室（休養室）完備
・フリードリンク、オフィスコンビニ等
・休業ウェルカムバック制度
・拠点、部署交流支援制度
・持株会制度
・研修制度・キャリア支援制度
Hiring Process 書類選考⇒適性検査⇒面接2～3回を予定（言語テスト、場合によりケーススタディ等あり）⇒内定 ※選考フローは状況により変わる可能性があります。

Job Description

We are seeking a Supervisor (SV) to manage the operations of our team and act as a liaison between our clients and our team. In this role, you will not only oversee the work and attendance of our staff but also handle client-facing tasks. This is a position where you can develop your skills through responsibilities such as creating daily and monthly reports, and leading meetings.

You will be joining a team that provides various customer support services, including those for e-commerce sites, web services, and game applications. Your primary responsibilities will involve bridging the gap between our operational staff and our clients. This will involve communicating client requests in English daily and managing the team for optimal efficiency.

Communication will be in both English and Japanese. While the primary language used within the company and with operational staff is Japanese, you will be translating Japanese to English and vice versa when interacting with clients.

Responsibilities:

・Liaise and coordinate with clients
・Assist Project Managers
・Manage the quality of operations, work efficiency, and workflow
・Develop and improve operational workflows
・Gather data on operational content and create reports

Job Highlights:

・Act as a bridge between overseas and Japanese companies using both Japanese and English.
・Witness your reports directly contribute to the improvement of applications.
・Experience the sense of accomplishment when you successfully manage and guide the operational staff through unexpected challenges.
・Our clients are Japanese companies, and we are entrusted with multilingual support for customer support and post-monitoring for various startups. Your responsibilities will include translating requests and shared information from clients from Japanese to English for the staff, and managing the team to improve the quality of services to meet the standards required by Japanese companies.

You will be primarily managing a team of operational staff working from different locations, including Tokyo, Fukuoka, and the Philippines. Daily communication will be conducted through online tools such as Skype and Google Meet, requiring you to utilize both English and Japanese for smooth workflow.

Career Path:

You will begin by managing the team to ensure smooth operation, and utilizing your Japanese and English skills to improve the quality of operations. By immersing yourself in the field and identifying challenges, you will contribute to building an even stronger team. In the future, you will have the opportunity to take on the role of an overseas business general manager or even challenge yourself to manage all of the company’s clients.