【JP・CH・EN】Guidance Staff @Tourist Information Center

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Location Tokyo, Taito
Employment Type Dispatch
Term of Employment Full time
Professional Area Tourism & Hotel
Languages Japanese (business)
English (business)
Chinese (Mandarin) (business)
Skills

・日本語がビジネス中級レベル~母国語
(外国籍の場合、日本人の簡単な接客が一人で行える日本語力)
・英語と中国語:会話ビジネス上級レベル以上(特急券や旅行クーポン商品、周辺観光情報案内などが英語・中国語で対応できるレベル)
・PCスキル:WordやExcelの入力が可能、メールのやり取りができる方
・ホテル、接客販売などの対面接客サービス業の経験者(未経験者相談可能)
・高いコミュニケーション力

【歓迎経験】
・その他の外国語ができれば尚可

Desired Personality

・笑顔が素敵な方
・臨機応変な対応ができる方
・報告・連絡・相談ができる方
・お客様を笑顔にする事が好きな方
・ホスピタリティ精神をもった方

Hours

【駅構内勤務】
①07:10~16:10
②12:10~21:10
③12:30~21:30
【インフォメーションカウンター勤務】
①07:00~16:00
②10:40~19:40

Days Off

シフト制(週休2日制)
月に4日間の希望休日をお伺いします。状況によりすべての希望休日をお受けできない事もあります。

Salary ¥1,500 ~ 1,600 / hour
Benefits

各種保険完備、交通費別途支給

Job Description

Would you like to use your hospitality skills at the Tourist Information Center?

At the Tourist Information Center and the station’s ticket gates, you will be responsible for concierge duties to make our customers’ journeys more comfortable and enjoyable.

Job Responsibilities:

Support customers with multilingual assistance: Provide guidance and tourist information to all customers, both Japanese and international, within the station premises.

Smart ticket support: Assist and sell limited express tickets at the information counter, supporting customers with their travel planning.

Enhance the station atmosphere with multilingual announcements: Deliver station announcements in English and Chinese based on provided manuals, welcoming our international guests.

Ensure a smooth ride on limited express trains: Verify and check limited express tickets at the train doors to ensure a seamless boarding experience for passengers.

Additionally, you will be entrusted with other essential duties as a station concierge.

Make each customer’s important moments even more special with your smile and service. Join us in creating a warm and welcoming atmosphere at Asakusa Station!