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| Location |
Tokyo, Setagaya |
| Employment Type | Dispatch |
| Term of Employment | Full time |
| Professional Area | Customer Support |
| Languages |
Japanese (fluent) English (fluent) |
| Skills | 【Necessary Skills】 【Desired Skills】 |
| Working Conditions | 派遣社員（長期） |
| Hours | シフト制 月１６日～２０日程度／週４０時間労働 ） ※研修期間は２ヵ月程度、夜勤勤務となります。 |
| Days Off | シフト制 週休2日～3日 |
| Salary | ¥1,700 ~ 1,700 / hour |
| Compensation | ※スキル・経験により相談可能 交通費別途支給 |
| Benefits | 各種保険完備 |
| Job Tags | work in shifts night shifts available visa support available |
Job Description
【Job Description】
This position handles various cases, such as the following:
* Of the multiple projects, 6-7 projects will be handled daily, and the rest will be handled only once a month or semi-monthly. Basically, you can answer the questions while looking at the Q&A
+ Retention monitoring of fax and internet networks (mail, telephone)
– Confirm that fax data is not stuck and that it is flowing normally. Send a fax every hour or when the end user requests it, to check that the line is open. Depending on the situation, some cases require escalation.
+ Satellite communication and electronic chart system failure support, as well as remote control of mobile device terminals for overseas locations (English) (Mail, Telephone)
The objective of this activity is for fishing vessels and merchant vessels to confirm that satellite communications (radio waves) are being properly captured. Examples of inquiries include: no signal reception, equipment problems, communication problems, inability to make calls, inability to operate the terminal, etc.
+ In-house Point Card inquiry desk (Mail, Telephone)
– Gas station point card inquiry desk
Main tasks: Answer inquiries from stores over the phone regarding point cards and requests for changes or confirmation of registered information.
+ In-house Point Card inquiry desk (Mail, Telephone)
– Gas station point card inquiry desk
Main tasks: Answer inquiries from stores over the phone regarding point cards and requests for changes or confirmation of registered information.
Of the multiple projects, 6-7 projects will be handled daily, and the rest will be handled only once a month or semi-monthly. Basically, you can answer the questions while looking at the Q&A.
There are more than 20 of these 24h cases, which you will aim to handle little by little.
【Usage Percentage】
+ Telephone 30%
+ Email 70%
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